INNOVATION: Our Tools & Technology

Being relevant and current in the ever changing competitive landscape is a core value we have built our business upon.
We have embraced technology and client feedback to continuously drive improvement in our service offers and solutions.

REAL TIME SECURE WEB REPORTING

innov01Frontline Global Solutions were pioneers in this area and we have developed cutting edge scalable reporting solutions to ensure consistent and meaningful data is pushed to our clients from store level to corporate level both nationally and internationally.

ONLINE CERTIFICATION AND TRAINING MODULES

innov02We believe that program quality and integrity of data produced commences from the moment we engage our field teams in our clients’ programs. We operate multiple customised certification modules to ensure our field teams are positioned to understand and meet all your program measures, standards and requirements.

ACTION PLANS

We recognise the importance of actionable insights
and have developed collaborative tools to foster
online and face-to-face peer review and improvement
plans. By matching your Brand Standards with training
material and initiatives we promote a strong sense
of learning and growth for all stakeholders in
the program.
innov03

RECOGNITION PROGRAMS

innov04Rewarding high achievers and improvers can greatly influence your team culture, morale and most of all, your ability to better service your customers. We have a suite of tools than can compliment your program for full stakeholder engagement.

DATA MINING

innov05Extracting and analysing information from large
amounts of data requires specialised process, systems
and knowledge. We have the ability to provide meaningful insights that can be a basis for making decisions. Cluster analysis, anomaly detection or association rule mining are all available tools we often incorporate into our client programs.

QR CODES

innov06Quick Response (QR) codes have grown in use significantly in recent years. Our technical development team have embraced these and we can link a QR code to any URL including surveys at the unit level to provide accurate, timely feedback actionable at every level of the organization.

 

 

 

INTEGRATED METRICS (DASHBOARD)

innov07In our view, taking a broad perspective of multiple data sources that influence your customer’s overall experience, spending habits and feedback is critical to developing a complete Customer Improvement Policy. We encourage all relevant data be incorporated into your program metrics dashboard to provide an overall single measure for benchmarking and KPI management.

Examples include:

  • Mystery Shop scores
  • Customer satisfaction
  • Net promoter
  • Financial data
  • Brand awareness
  • Promotional compliance
  • Staff retention
  • Transactional data
  • Foot traffic

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